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K3S Payment Policy

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K3S Payment Terms and Billing Policy

Effective May 1, 2026

Overview

K3S provides software, hosting, support, and project services under defined payment terms. Timely payment is required to maintain uninterrupted access to K3S systems and services. These terms work in conjunction with K3S support and project policies to ensure consistent delivery of services.

This page describes K3S billing and payment practices and is intended as an operational reference. It does not modify the terms of your signed agreement. For a copy of your contract, contact K3S at office@k3s.com.

Annual License and Support Fee

Annual License and Support Fees are invoiced on the first day of the month prior to your renewal date, with payment due on the renewal date. Invoices are payable in full without deduction or setoff, in US Dollars.

Annual License Fees are non-refundable. In the event of early termination during an Initial Term, the full Annual License Fee for that term remains due and payable.

Renewal invoices are sent 30 days prior to expiration of the current term. Your subscription renews for a successive term upon payment of the renewal invoice.

Service and Consulting Invoices

Invoices for service, consulting, and project work are subject to the following payment schedule based on estimated project value:

  • Under $2,000 — Prepaid in full prior to work commencing.
  • $2,000 or more — 50% due upfront, 50% due upon completion of work.

All estimates represent a minimum number of hours. If work requires additional hours beyond the estimate, those additional hours are due in full upon completion of the work. Project work is invoiced monthly.

Standard Payment Terms

  • Due Date: All invoices are payable within 15 days of the invoice date.
  • Grace Period: An additional 15 days beyond the due date, for a total of 30 days from invoice issuance, before late fees apply.

Late Payment

Invoices unpaid after 30 days from the invoice date will accrue a late fee of 1.5% per month, calculated from the original due date.

Invoice Disputes

If you believe an invoice or charge is incorrect, you must contact K3S in writing within 30 days of the invoice date or charge to be eligible to receive an adjustment or credit. Disputes submitted after 30 days will not be eligible for adjustment. Send disputes to office@k3s.com.

Taxes

You are responsible for all applicable federal, state, and local taxes — other than taxes based on K3S’s income — arising from or in connection with your license, hosting, or services. You agree to indemnify and hold K3S harmless from any such taxes and to promptly reimburse K3S for any tax amounts K3S is required to pay as a result of your failure to pay.

Service Suspension and Termination

Accounts with outstanding balances may be subject to the following:

  • Delays in scheduling or initiation of project work and suspension of non-critical support services.
  • Prepayment requirement on future services until the balance is resolved.
  • 60 Days Overdue: Formal notice that software access may be suspended if the balance is not resolved within the following 30 days.
  • 90 Days Overdue: K3S reserves the right to suspend access to software and services if no resolution has been reached.

Reinstatement

If maintenance and support services are terminated due to nonpayment, reinstatement requires payment of all outstanding support fees for periods during which fees were not paid. See the K3S Software Services and Support Policies page for full reinstatement terms.

Questions

For billing questions or to dispute an invoice, contact K3S at office@k3s.com.